Contact Us US
Contact Us
We’re here to help.
If you have any questions about your order, delivery, returns, sizing or anything else, our customer care team will be happy to assist.
Get in Touch
For all customer service enquiries, please contact us at:
Email: customercare@yumiofficial.com
You can also use the live chat on our website if you’d like to speak to us directly and receive a quicker reply during business hours.
We aim to respond to all enquiries as quickly as possible during business hours.
Customer Support Hours
Our team is available:
Monday to Friday
9:00 AM – 5:00 PM ( excludes bank holiday)
Please note that response times may be slightly longer during busy periods, holidays or promotional events.
Before You Contact Us
To help us assist you as quickly as possible, please include:
- Your order number
- The name used on the order
- A short summary of your enquiry
- Photos, if your query relates to a damaged or incorrect item
Delivery & Returns
If your question is about shipping or returns, you may find the answer on our Delivery & Returns page.
Product & Sizing Questions
If you need help choosing the right fit, please visit our Size Guide or email us and our team will be happy to help.
Wholesale, Press & Partnerships
For wholesale, press or partnership enquiries, please contact us via the relevant details provided on our website or send your enquiry by email and we will direct it to the right team.
We’d Love to Hear From You
At Yumi, we want shopping with us to feel easy, enjoyable and personal. Whether you need help with an order or just have a question before purchasing, we’re always happy to help.