Shipping & Returns

📦 How to Return an Online Order

To start a return:

• Visit our online returns portal
• Enter your order number and email address
• Choose one of the following options:
  • Exchange (different size or colour) — FREE
  • Return for store credit (we add an extra 15% of the amount spent)
  • Return for a refund

Once confirmed:

• A prepaid returns label will be generated and emailed to you
• Securely re-package your item(s)
• Drop the parcel off at your local Post Office
• Please keep your proof of postage

🔄 Exchanges

• Exchanges are completely free
• No return fee
• No additional delivery charge for sending your replacement item
• Available for size or colour changes only
• Subject to stock availability

This is our recommended option if you’d like a different fit or colour.

⏰ Returns Timeframe

• Returns must be sent back within 28 days of receiving your order

💷 Refund Deductions

If you choose a refund, the following will be deducted from your total refund amount:

• Original outbound shipping cost:
  • $9.99 (Standard Delivery)
  • 
    

No deductions apply if:

• The item is faulty
• The item received is incorrect

In these cases, original delivery charges will also be refunded in full.

💳 Refund Processing Times

• Refunds: up to 10 working days
  

Refunds are processed to the original payment method.

❗ Important Return Conditions

Items must be:

• Unworn
• In original condition
• With all tags attached

• For hygiene reasons, we cannot accept returns on pierced earrings
• If return documentation is missing, a Yumi store credit may be issued instead of a refund

🚚 Delivery Information

We aim to dispatch orders promptly. Please allow extra time during peak periods or bank holidays.

🇺🇸 USA

• Free shipping on orders over $250
• Standard (2–5 working days): $9.99

📮 Returns Address

Yumi USA
Refined Network C/O Green Worldwide
2611 Regent Blvd Ste 300
Irving, TX 75063
USA