Shipping & Returns

📦 How to Return an Online Order

To start a return:

• Visit our online returns portal
• Enter your order number and email address
• Choose one of the following options:
  • Exchange (different size or colour) — FREE
  • Return for store credit (we add an extra 15% of the amount spent)
  • Return for a refund

Once confirmed:

• A prepaid returns label will be generated and emailed to you
• Securely re-package your item(s)
• Drop the parcel off at your local Post Office
• Please keep your proof of postage

Your order ships from our US warehouse.

All items on yumiofficial.com are fulfilled from the United States, so there are no import duties, customs fees or unexpected international charges at delivery. Standard shipping is $9.99, with free shipping on orders over $250. Exchanges are completely free.

🔄 Exchanges

• Exchanges are completely free
• No return fee
• No additional delivery charge for sending your replacement item
• Available for size or colour changes only
• Subject to stock availability

This is our recommended option if you’d like a different fit or colour.

⏰ Returns Timeframe

• Returns must be sent back within 28 days of receiving your order

💷 Refund Deductions

If you choose a refund, the following will be deducted from your total refund amount:

• Original outbound shipping cost:
  • $9.99 (Standard Delivery)
    

No deductions apply if:

• The item is faulty
• The item received is incorrect

In these cases, original delivery charges will also be refunded in full.

💳 Refund Processing Times

• Refunds: up to 10 working days
  

Refunds are processed to the original payment method.

❗ Important Return Conditions

Items must be:

• Unworn
• In original condition
• With all tags attached

• For hygiene reasons, we cannot accept returns on pierced earrings
• If return documentation is missing, a Yumi store credit may be issued instead of a refund

🚚 Delivery Information

We aim to dispatch orders promptly. Please allow extra time during peak periods or bank holidays.

🇺🇸 USA

• Free shipping on orders over $250
• Standard (2–5 working days): $9.99

📮 Returns Address

Yumi USA
Refined Network C/O Green Worldwide
2611 Regent Blvd Ste 300
Irving, TX 75063
USA